Thank you for visiting the X-raypad store. We hope everybody is staying safe (and gaming plenty) during this ongoing crisis. As we’re aware the COVID-19 situation has created confusion for many customers, we’d like to help answer some common questions we’ve been getting.
Is X-raypad currently open for business?
Yes we are open! Our full staff is working remotely. Our 3rd party fulfillment centers are all running as normal. Live chat support is also available Monday-Friday, 8a to 6:00p GMT+8.
Are there currently any delays in shipping orders?
No. All orders are shipping from our fulfillment center at normal processing speeds.
Our current processing time to ship an order is between 1-2 business days from the time its placed. Business days are weekdays M-F (so if you place an order on Friday you can expect it to leave our warehouse the following Monday or Tuesday).
Are there any delays expected by your shipping carriers?
Current shipping times vary dependent on recipient location. The airmmail will have big delay, the DHL and FedEx have some delay too.
However, once the package leaves our warehouses we have little control over the delivery process. Due to widespread supply chain disruptions caused by COVID-019, some carriers may experience periodic delays in certain areas. You will receive tracking information via email as soon as your order ships, so you can keep an eye on progress.
Are the workers in your fulfillment centers safe?
We are in regular contact with our fulfillment centers to ensure employee health & safety is being maintained at the highest possible standards. Protective equipment, including masks and gloves, have been provided for all workers, and distancing protocols are in place. The facility is also being deep-cleaned on a regular schedule.
Is there risk of infection from opening packages?
Risk of transmitting the virus via any package you receive is EXTREMELY unlikely.
As mentioned, safety protocols are in place throughout the fulfillment process. Additionally, current research indicates Coronavirus probably cannot survive on cardboard or paper surfaces for a long period of time (from a few minutes to 24 hours) – which is well beyond the time your order will likely be in transit. However, out of an abundance of caution we recommend washing your hands thoroughly after receiving any packages and safely disposing of shipping boxes.
If you have any other questions please feel free to reach out to our customer support team.
Thank you and stay safe!