mousepad degrading

X-Raypad Questions › Category: Custom Mats › mousepad degrading
Henry Ross asked 3か月 ago

I purchased a custom Aqua Control v2 several months ago, however I notice the image on the mousepad has started to degrade, with a sort of grey/black debris building up. Is this a sign I need to wash it? or is this the mousepad itself degrading? What steps can I take to fix this?

1 Answers
Jiusonz Staff answered 3か月 ago

So sorry to hear that. What is your order number?

James Mai Staff replied 3か月 ago

You can use a clean damp cloth to gently wipe. Wipe off the surface dust.
We recommend not cleaning the mouse pad frequently, as it may affect the surface and feel of the mouse pad.

Henry Ross replied 3か月 ago

oh never mind, i actually ordered it june of last year it was order #187985

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