Cancelled orders are processing

X-Raypad Questions › Category: Other questions › Cancelled orders are processing
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David Camacho asked 4 months ago

My orders are processing even though I cancelled them. Orders #168508 & #168502 are now showing as processing or shipped even though I cancelled them a few minutes after making the orders and they showed as cancelled after I did.

1 Answers
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Jiusonz Staff answered 4 months ago

Due to a system error, both of your orders are waiting to be processed. Which order do you want to cancel? Looking forward to your response. thank you!

David Camacho replied 4 months ago

Please cancel #168502, thank you.