FAQ

All three are built on our three-tier structure — Air (with a PU foam layer), the classic core, and Ultra (with an anti-collapse filler). Jade is our speed line: a specially formulated PTFE that cuts friction by about 35% compared with stock skates. Obsidian is our control line, tuned for stopping power and micro-adjustments. Titanium U9 is made from 9.2-million molecular weight UHMW-PE — not PTFE — and lasts 6–9 times longer than standard skates, which is why we recommend it for glass pads. PTFE vs glass skates compared

Our color system is consistent across the lineup: white-translucent skates are Jade or Jade Ultra (speed), green are Jade Air (speed with noise damping), red are Obsidian or Obsidian Ultra (control), and purple are Obsidian Air (control with noise damping).

We recommend Titanium U9 for glass pads — UHMW-PE wears far slower on glass than PTFE. If noise bothers you, Jade Air or Obsidian Air add a PU foam layer that noticeably dampens the scraping sound glass pads are known for. We don’t recommend standard PTFE skates on glass; they can wear down in a matter of weeks. Glass pad guide

No — Meteorite glass dots are designed for cloth pads only. Glass-on-glass contact can damage both the skates and the pad surface. For glass pads, choose Titanium U9 or our PTFE-based Jade / Obsidian lines.

Dots and donuts are universal DIY skates. Dots let you place small glide points wherever you want on the mouse base — popular with players who like to fine-tune balance. Donuts are ring-shaped PTFE skates (Jade and Obsidian versions) that fit around the sensor or screw holes. You can mix dots and donuts; for the most consistent feel, keep the same material and height across all contact points. 【Universal skates collection 】 【 Universal skates guide 】

Most likely, yes. We produce model-specific skates for Logitech, Razer, Lamzu, Endgame Gear, ATK, Finalmouse, Pulsar and more. Browse by brand to find the exact cut for your mouse. 【Shop skates by mouse brand 】

The Air versions add a PU foam layer between the PTFE surface and the adhesive. That foam absorbs vibration and dampens noise — the main reason glass-pad users pick them — and gives a slightly softer, cushioned glide. Speed and control characteristics of the surface material stay the same.

Every X-Raypad skate pack includes an alcohol pad and an adhesive-removal wipe — everything you need is in the box. Four steps:
① Remove the used skates completely, including any double-sided adhesive left on the mouse base. ② Clean the skate slots with the included alcohol pad until no adhesive residue remains. (For stubborn glue, use the included adhesive-removal wipe — but carefully, as it can affect the coating of the mouse shell.) ③ Select the correct skates for your mouse model and align each one with its slot. ④ Press gently but firmly so every skate fits completely, and give the adhesive a moment to set before your first match.

Full walkthrough in our official video guide (9 minutes)

It depends on material and pad. On cloth pads, Jade and Obsidian skates typically last many months of daily play. Titanium U9 lasts 6–9 times longer than standard PTFE skates in our testing. On glass pads, PTFE wears much faster — another reason we pair glass pads with U9.

Replace them when you feel inconsistent glide, scratchy spots, or see the edges worn thin or peeling. Worn skates change your muscle memory — most competitive players replace them as soon as glide stops feeling uniform.

Skate thickness affects LOD slightly. Our current V2 skates are unified at 0.85 mm across Jade, Jade Air and Jade Ultra (previously 0.85 / 0.90 / 0.95 mm) to keep tracking consistent, and the V2 line is gradually replacing older stock. If you’re sensitive to LOD, check your mouse software after switching.

Both share the same 2 mm tempered glass core, CNC 45° beveled edges and silicone base. NOD CR is the coating-free control version; NOD SP adds a nano coating for speed. Both versions were validated with 30+ testers over 21,600+ minutes. NOD glass mouse pad series
Quick pick: choose CR for tactical FPS (VALORANT, CS2, Rainbow Six), flick-and-stop aim, or if you’re switching from a cloth pad — about 2 in 3 NOD buyers start with CR. Choose SP for tracking-heavy games (Apex, Overwatch), low-DPI arm aim, and the fastest glide.

For daily care, wipe with the 4-layer suede cleaning cloth included with every NOD glass pad. For deeper cleaning, a damp cloth with mild dish soap is fine, and the pad can be rinsed with water — just protect the corners and edges from knocks, and never let the pad slide off a table. On the SP nano-coated version, do not use alcohol or corrosive cleaners. Full cleaning guide

Glass is harder on skates than cloth. Standard PTFE skates can show visible wear within weeks on glass, while Titanium U9 (UHMW-PE) is built for exactly this surface. Pair your glass pad with U9 for the longest skate life, or with Jade Air / Obsidian Air if you want a quieter glide.

Bare glass with hard skates produces noticeable friction noise. That’s exactly why our Air skates exist — the PU foam layer works as a noise damper. Many NOD users run Jade Air or Obsidian Air for a much quieter glide.

Pro gaming pads fall into three families: speed pads (fastest glide), balance pads, and control pads (most stopping power). We test every pro pad across five dimensions — Speed, Initial Glide, Stopping Power, Micro-adjustment and Accuracy — so you can match the pad to your aim style and game genre. 【find your fit guide 】

These three firmness levels apply only to our PORON / polyurethane bases (natural rubber bases come in a single firmness). MID is the firmest — the mouse doesn’t sink under pressure, so glide stays fastest. SOFT sinks slightly under pressure, helping you stop on target. XSOFT sinks noticeably and suits players who rely on hard, sudden stops. Pads with PORON bases carry the base in the product name (e.g. Aqua Control Plus PORON / AC PRO).

We don’t recommend machine washing — it can change the glide feel, and feel is everything in game. Hand-wash instead: soak in water with dish soap for 5 minutes, gently brush in circles with a soft brush or cotton towel, rinse thoroughly, and air-dry away from direct sunlight. Never use alcohol or strong cleaners on cloth pads. Pads with PORON bases should not be soaked or machine-washed at all — water can separate the fabric from the base. 【 step-by-step washing guide 】

On our gaming pads the stitched edge is kept narrow and level with (or below) the fabric surface, so your wrist and arm never rub against a raised seam during long, high-intensity sessions. Ordinary pads don’t engineer for this.

Send us your artwork → we edit it for free (up to 3 revision rounds — most shops charge for this) → you confirm a digital preview → we produce within 12–48 hours and send you photos of the finished pad before it ships. Production days don’t include weekends or holidays. 【custom pad buyer’s guide 】

We print with a 5 mm bleed on every side at 72 DPI (about 3 pixels per millimeter). Example: a 900 × 400 mm pad needs artwork of 910 × 410 mm, i.e. roughly 2580 × 1146 px. Lower-resolution images (even phone screenshots) are accepted, but we’ll ask you to confirm you understand the print won’t be razor-sharp. 【size & resolution guide 】

No. We use dye-sublimation (heat-transfer) printing — the ink bonds into the fabric, so colors don’t fade with use or gentle hand-washing.

Standard custom pads are 3 mm thick; custom versions of our X-Raypad models (Aqua Control Plus, Aqua Control II, etc.) are 4 mm. Maximum printable width is 120 cm (length up to 50 m!) for black base fabric, and 36 × 72 inches for full-color edge-to-edge printing. Stitched edges are free — choose black, white, or full-color printed edges for a seamless look. 【full size chart】

Custom products are made to your confirmed artwork, so they can’t be returned or exchanged for preference reasons — that’s why we send a free digital preview before production. If there’s a manufacturing defect, a printing error on our side, or shipping damage, contact us within 14 days of delivery with photos and we’ll remake or refund it. 【full terms 】

Yes — the same free artwork editing, free stitched edges and dye-sublimation printing apply to playmats. 【custom playmats 】

Yes — free shipping unlocks automatically once your cart reaches the threshold for your country. Thresholds vary by destination and adjust with carrier rates, so instead of listing numbers here, check the free-shipping progress bar in your cart: it shows in real time exactly how close you are. (Note: glass mouse pads are not eligible for free shipping due to their weight — their shipping cost is calculated at checkout.)

shop.x-raypad.com is our global headquarters store — orders ship from China (Ex Works) with the full product range and custom services. If you’re in the US, us.x-raypad.com stocks our most popular items locally for faster domestic delivery, with selection depending on US warehouse stock. Delivery time depends on destination and shipping method chosen at checkout.

Import duties and taxes are the recipient’s responsibility, unless they were already collected at checkout. Rules vary by country — your local customs office has the final word.

Yes — every order receives a tracking number by email once it ships. Our daily shipping cut-off is usually 18:00 (China time). Checked out as a guest? You can check your order status anytime on the Track Order page with your Order ID and billing email. 【Track Order page】

No account required! We offer a fast Guest Checkout option — you can pay with PayPal, Credit Card, Apple Pay, or Google Pay without the hassle of creating a password. (An account just makes tracking and re-ordering easier.)

No account? No worries. Once you place your order, you’ll receive an automatic confirmation email containing your Order ID and a direct tracking link. You can also visit our Track Order page anytime and enter your Order ID + billing email to check your status in real time — no password needed. 【Track Order page 】

Please check your Spam/Junk folder first (especially for Outlook/Hotmail users). If it’s not there within 10 minutes, contact us at support@x-raypad.com and we’ll resend it immediately.

Our support team is always here for you. Just email support@x-raypad.com with your Order ID, and we typically reply within 24 hours.

Contact us as soon as possible. Orders can be cancelled before they ship (third-party payment fees from PayPal/Stripe are deducted from the refund). Once a custom order enters production, it can no longer be changed or cancelled — another reason we confirm a digital preview with you first.

Standard (non-custom) products can be returned within 30 days of delivery in original condition and packaging; any gifts or bundled items must be returned together. Custom products are returnable only for manufacturing defects, printing errors on our side, or shipping damage (report within 14 days with photos). Please note that color differences between screen and print, and carrier delays, are not valid return reasons. 【Full terms & conditions】

Contact us at support@x-raypad.com within 14 days of delivery with photos of the item and packaging. For confirmed defects, misprints or shipping damage we arrange a replacement or refund.

X-Raypad is a gaming gear maker focused on mouse pads, mouse skates, grip tapes and keycaps — plus a full custom printing service. We’ve been building pads and skates for the FPS community since 2003, and our skates have been OEM/ODM partners for other well-known brands.

Yes — this is the official global store, with the complete product line and custom service. us.x-raypad.com is our US warehouse store for faster stateside delivery.