my order says cancelled but-i got charged

X-Raypad QuestionsCategory: Other questionsmy order says cancelled but-i got charged
asked 1 year ago

I cancelled my Orders But they still got Charged on my card and i never got a conformation email. can a staff member pls email me for help this is my order. Order #187081 was placed on May 27, 2025

Cerberus replied 11 months ago

Hello, I got the same issue. Order #195117

Jiusonz Staff replied 1 year ago

We have arranged for shipment. thank you!

Jiusonz Staff replied 1 year ago

I have contacted you via email and arranged for shipment!

Alec Zamora replied 1 year ago

Hello, this also happened to me for an order placed on 05/28/2025 , order # 187158 .

Status says cancelled and I was charged.

James Mai Staff replied 1 year ago

The status of your order has been modified. Start scheduling shipments.

Vlad Toma replied 1 year ago

Thank you, the issue has been resolved

James Mai Staff replied 1 year ago

Thank for your asking. I will now make inquiries for you.

Vlad Toma replied 1 year ago

Hey, I got the same issue, order #187100, also placed on May 27, 2025

3 Answers
James Mai Staff answered 1 year ago

Thank for your asking. I will now make inquiries for you.

Jiusonz Staff replied 1 year ago

okok,it is on the way.

Jiusonz Staff replied 1 year ago

I will contact you via email.

Inri Flores replied 1 year ago

Hello this also happened to me my order number is 187102.

answered 1 year ago

Hello, this also happened to me for an order placed on 05/28/2025 , order # 187158 . 

Status says cancelled and I was charged. 

Jiusonz Staff replied 1 year ago

I will contact you via email.

answered 1 year ago

Hi, this also happened to me for an oder placed on 04/06/2025, order #87484. I cancelled right after, the status also says cancelled but I was charged.

Jiusonz Staff replied 1 year ago

I just checked. We have received your payment and will arrange for shipment.

Jiusonz Staff replied 1 year ago

Sorry for any inconvenience caused. I will contact you via email. Please send me a screenshot of the payment via email!