Cancelled orders are processing

X-Raypad QuestionsCategory: Other questionsCancelled orders are processing
asked 2 years ago

My orders are processing even though I cancelled them. Orders #168508 & #168502 are now showing as processing or shipped even though I cancelled them a few minutes after making the orders and they showed as cancelled after I did.

1 Answers
Jiusonz Staff answered 2 years ago

Due to a system error, both of your orders are waiting to be processed. Which order do you want to cancel? Looking forward to your response. thank you!

David Camacho replied 2 years ago

Please cancel #168502, thank you.