Hello,
I am writing to report an issue with one of the Origin One X (OOX) mice from my recent order.
I ordered a total of five Origin One X mice, and one of them has a non-functioning wireless connection. The mouse works normally when connected via cable, but when switched to wireless mode, it does not power on at all. The LED indicator does not light up under any circumstances in wireless mode.
This does not appear to be a simple battery issue. I have fully charged the mouse multiple times, yet the LED never turns on and the mouse remains completely unresponsive when used wirelessly.
Given that this is a clear functional defect, I believe this unit was faulty upon arrival. I would like to request an appropriate resolution, such as a replacement unit or a refund for the defective product.
Please let me know how you would like to proceed. I expect a prompt and reasonable response.
Thank you.
Hi Sorry to know the problem. Could you record a video to show us this problem mouse? Please include the bottom of the mouse in the video, the status when using it wired, and the phenomenon of no response when using it wirelessly. The more information you provide, the more convenient it is for us to view.
I have sent the status proof email with the video attached.
Hello,
Thank you for your response.
I can record a video demonstrating the issue as requested, including:
the bottom of the mouse,
normal operation when used with a wired connection,
and the lack of response when switched to wireless mode.
Please let me know where I should upload or send the video (for example, an email address, cloud link, or platform upload).
Once I have this information, I will provide the video promptly.