Hello, I’m Juan. I purchased some Obsidian Glides on July 14th and as of today, my shipping information hasn’t been updated. When I chose shipping, it said it would take 10-20 days and so far, all I’m getting is that there’s a problem with 4px that’s been on customs hold for 7 days. I need help contacting them to see what happened to my order, whether it’s going to be delivered or not. In that case, I’d like a refund. I’ve been waiting for this for a long time. Can someone please help me and give me some information?
What is your order number?
I can’t contact anyone from the carrier to get information or send them any emails. I want answers.
This is the tracking number: 4PX3001882803502CN
And this is the order number in X-Raypad: #189497
Please help me , I already have 20 days waiting for thisd and I’m disappointed of this, too many time and the order is at standby, I need to know what happened and if the order will arrive to my adress or not
The ML201610247MH tracking information indicates a customs inspection. The exact release time will be determined by the customs notification. We have attempted to urge the customs. Please keep an eye on the update of the tracking information. I have recorded it and will continue to follow up.
So, it might take a month for the shipment to arrive because of this? I just have to wait and wait for this?
Customs inspection cannot provide a specific time.
Can’t I request a better refund? The package has been in customs for over a week and I don’t know anything, whether they’ll release it or a specific time. It seems like they don’t care about my package because it’s been held in customs for a long time. Can’t I get a refund? I’m tired of waiting so long for something so small, like $13, and having it held in customs. It’s absurd.
Sorry, at present we can only wait for the package to be cleared by the customs.
Hello, my package has been held at Colombian customs for over 9 days. It hasn’t been released or delivered to the local carrier, and it appears in the system as an “incident.” Can you help me with a claim or contact the shipping company to expedite the process?