Hey x ray pad i request a refund for the order#206343. I have received the boxes but the products arent there none of the mouse skate or mousepad so i would like to request a refund to my original payment visa 9709*
Thanks
We are extremely sorry to learn that you received an empty package. This is definitely not the service experience we intended. Please rest assured that we will take full responsibility.
To help you verify and handle the issue as soon as possible (refund or re-delivery), the logistics company requires us to provide the following evidence for investigation:
1. Six-sided photos of the package: Please take photos of the outer packaging (top, bottom, front, back, left side, right side). Pay special attention to the position of the sealing tape and check if there are any re-sealing or damage marks.
2. Weighing proof: Please place the empty package on an electronic scale and take a clear photo to ensure that the specific weight value can be seen.
3. Inner item photos: If you have kept the original courier bag or the internal photos of the packaging box, please send them to us as well.