hello, i checked my order and it says “stagnant trajectory”. i already asked for the state of my order and i got any answers, i been waiting for 38 days now.
N°. Order: 310032926425
I will verify the details as soon as possible. If you still haven’t received the package by January 18th, we can arrange for a re-shipment or a refund.
Hello, everything is the same, says stagnant trajectory. i want a refund if its possible, i been waiting for to much already
Your package’s logistics status was updated yesterday. However, it does not currently meet the refund policy. Please pay attention to the logistics information and you will receive the package soon.
https://track.4px.com/#/result/0/310032926425
and you say in the other post that if i didn’t receive the package by january 18th i can arrange for a re-shipment or a refund. That’s why i’m asking for a refund.
but i checked already and it hasn’t updated from the 19 of december?
Sorry, it was my mistake. We can either arrange a refund or re-ship the goods. What do you think?
yea, i just want the refund, i know isn’t xraypad’s fault but about the shipping.
No problem. I will arrange the refund as soon as possible.
It will take approximately 3 to 5 working days.
hello, im asking how is the refund going?, i haven’t received anything yet.
ok thanks for the attention