About our Shipping Process

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28 Responses

  1. Israel2000 says:
    October 17, 2019 at 7:48 pm

    Hi, I’m from Spain (Canary Islands) I would like to know the tracking number of my order #42685 and the shipping company. I did my order via express 7 days ago today. Thank you!

    • Michael says:
      October 17, 2019 at 8:27 pm

      Hi Israel,

      We have tried to ship it via DHL to your address. But your address is remote address to DHL dispatch.
      So we need to take parcel back and change it to EMS, you can check it on the dashboard when login.

      You also can check it here: http://parcelsapp.com/en/tracking/EB703925446CN
      EMS is express delivery of the national post.

      • Israel2000 says:
        October 17, 2019 at 8:39 pm

        Ok ty Michael

      • Israel2000 says:
        October 21, 2019 at 10:32 pm

        Hi again, I am a bit disappointed. Yesterday in the tracking of my order said arrive 24th to 27th of October, and today, it says 21st to 27th of NOVEMBER. I did my order the 9th of October and I paid 21€ for the faster shipping what’s 7 work days. I want to know if that dates are a mistake.

        • Michael says:
          October 22, 2019 at 9:42 pm

          Hi Israel,

          I just view your order and tracking information. It’s delivered by EMS.
          The order will be delivered by EMS if the shipping address is remote address to DHL.

          For the delivery time, we put the estimate time, there will be normal delivery time for most of parcels.
          But it may delay by below reason:
          1, Customs checking – By China Customs or the destination customs.
          2, Many parcels waiting for processing – In China or the destination sorting center.

          • Israel2000 says:
            October 23, 2019 at 7:13 am

            That’s so sad… The shipping companies in Spain are so bad. Well, thank you anyways… Keep in contact.

          • Israel2000 says:
            October 29, 2019 at 2:57 am

            Hi, I made contact with EMS, and they told me that I have to open an incidence with the sender, how can I do that with you guys?

          • Michael says:
            October 29, 2019 at 5:15 pm

            I will contact our forwarder to check this and reply you via email.

  2. SecretAgent says:
    February 27, 2019 at 12:13 am

    Hey Michael, thank you, when will I be able to see updates from the tracking #?

  3. SecretAgent says:
    February 26, 2019 at 1:08 am

    Any news? I leave for China early March.. was hoping to get this before I leave.

  4. SecretAgent says:
    February 24, 2019 at 11:01 pm

    Hello, I received an email from you guys letting me know my package was sent via DHL but the tracking number doesn’t work, do you have any actual updates?
    My order is: #15349

    Thanks for the help!

    • Michael says:
      February 24, 2019 at 11:07 pm

      Hi,

      As your shipping address is a remote address to DHL, we need to change ship method to EMS. So there is a delay for the shipping company change. You will see a new tracking number tomorrow.

  5. Morgan says:
    February 24, 2019 at 3:42 pm

    I ordered from you guys 2 weeks ago. I confirmed the sample you sent me. Have not heard from anyone at all and have not been sent a tracking number. Paid good money for This i better get my shit

  6. HT says:
    February 6, 2019 at 10:47 pm

    Hi, I have a problem.
    The product witch I ordered in EMS 7 days express was shipped on Jan. 24th is displayed by EMS tracking, but does not yet reach even Japan. I did it in EMS because I heard that Japan arrives in 5-8 days. What happens? Is it really shipped?

    • Michael says:
      February 12, 2019 at 10:21 pm

      Hi, sorry for the late response due to our holidays here. I Just checked the parcel was returned by customs with this tracking number : EA911133886CN EMS. Now we are sending it to you now.

  7. RS says:
    March 6, 2018 at 4:46 am

    Hi. I would like to know which shipping company do you guys use if I select the “FREE Shipping on orders over $79 (2 weeks delivered world-wide)” option.

    Is it a private company such as UPS, DHL, Fedex, EMS… or is it standard China Post / HongKong Post?

    Thank you.

    • Admin says:
      March 6, 2018 at 5:18 am

      Hi,

      Usually we use DHL, FedEx or EMS, it depends on where you are located.

      • RS says:
        March 6, 2018 at 6:10 am

        Thanks for your reply. Can I ask the package to be sent by China Post / Honkong Post or other similar public shipping company even if I choose that “2 weeks devlivered world-wide” option?

        • Admin says:
          March 6, 2018 at 5:04 pm

          Hi RS,

          Yes, we will follow your instruction. If you already placed an order, please tell me the order number ASAP.

          • RS says:
            March 6, 2018 at 6:13 pm

            Hi. I didn’t make the order yet, but I will type down in the order notes that I want that particular type of shipment . Thank you very much.

          • Admin says:
            March 6, 2018 at 6:38 pm

            Yes, input the information into order notes on check out page

  8. Dennis says:
    December 13, 2017 at 3:22 am

    Hey there,
    I got a problem, I cant track my order 9493 for a week now. Always get an error massage :/

    • Admin says:
      December 13, 2017 at 4:08 am

      Hi Dennis,
      The parcel was shipped from Hong Kong Post to England. Now it’s on the way to UK. You will see the tracking details when it arrives at UK. You may see the tracking information soon.

  9. duncan says:
    November 26, 2015 at 4:17 am

    I wanted to track the order 4906 but I can’t find a tracking number, as the only payment confirmation email I received was from paypal.

    • Admin says:
      November 29, 2015 at 6:33 pm

      Hi Duncan, We already send you the tracking information via our shop Email system.

      Thank you,
      Priscilla