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Terms and Conditions

X-raypad may amend these Terms at any time by posting a revised version of the Terms on the X-raypad Website and a notice near the legal terms link. X-raypad will also update the Revision Date at the start of these Terms. Any such modifications will become effective upon the date they are first posted to this Website. By continuing to access the Website after the revised terms become effective, you agree to be bound to the revised terms.

X-raypad (“X-raypad”, “we”, “us” and “our”) provides the website x-raypad.com (the “Website”) to give you information about us and our products and to allow you the opportunity to order products directly from the Website. Please be aware, however, that your use of this Website and all product orders are subject to the following terms and conditions (the “Terms”). If you do not agree to these Terms, then please do not use the Website or order products.

Orders, Payments, and Shipping

  • You understand and agree to following terms and conditions in placing any order on or through the Website:
  • Prices are subject to change without notice.
  • We reserve the right to discontinue the manufacture of any product or service at any time and without notice. We reserve the right to modify any product or service without the consideration of compatibility of previously manufactured products.
  • When you submit your order, you authorize X-raypad to charge your payment through PayPal.
  • All orders placed through the Website are subject to our acceptance.
  • All shipments are shipped Ex Works X-raypad’s place of business. Title to the products and risk of loss pass to you upon delivery to carrier at the shipping point, regardless of any provisions for payment of freight or insurance and the form of shipping documents.
  • Insurance will not be placed on any order unless specifically requested by you.


  • If you want to cancel your order please notify us ASAP. If cancelled before your order ships we will issue the refund with the exception of transaction fees charged by PayPal or your bank. Cut off time for shipping is usually 6pm each day(China Time).
  • If you notify us that you wish to cancel your order after it has shipped out we will not refund the original shipping cost on your order and you may also incur an additional return to sender fee if it is issued by the courier or postal service used for your delivery. This return to sender fee is usually much higher than your original postage charge but it can vary. If so, you will be responsible for all costs.
  • Please be aware that due to some courier’s operations and the quick turnaround on deliveries it may not be possible to cancel your order once dispatched.  If this is the case you can return your order using the returns information above.  If so, you will be responsible for all costs.

Customs Duty

We ship all order from China, you may be charged Import Customs Duty by the Customs. The buyer need to pay the tax fully if happened. We only give some support, such as the documents for customs clearance. If you reject to pay Custom Duty, all consequences are borne by you.


  • If you purchased your products from shop.x-raypad.com: 
    • You have 14 days to return your product from the date it was received
    • The product must be returned in its original condition and packaging
    • All promotional and bundled products that are part of the order need to be returned
    • Returns that do not meet the eligibility conditions may result in refund delays or the product(s) to be shipped back to you
  • Learn more about our refund Policy here.

Custom pad Proofs

  • You will get a free digital preview before start printing(for custom printing item only).
  • The time it takes us to provide a proof will vary depending on our workload.
  • It is your responsibility to review your proof and approve it.
  • Due to variations of monitors/screens we cannot guarantee a color match.
  • Color discrepancy is not a valid return reason.
  • Delivery time, we can’t control the shipment time via Airmail, the delivery is not sure. It may delay , fast or on schedule. The delivery delay is not a valid return or refund reason.

Artwork and Designs

  • With respect to any content you submit or make available to X-raypad or the Website, including but not limited to artwork, designs, blog postings and comments, pictures, videos and other content, you grant, and warrant that you have the right to grant, to X-raypad a perpetual, irrevocable, worldwide, royalty-free, transferable, non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works of, commercialize and sub-license such content, in whole or in part, in any media, now or hereafter known or developed for all purposes, without any additional consideration due to you as part of and for the sole purpose of producing your product order. Such content is not confidential. (We will only use this granted license to produce your order you sent us. We won’t reproduce your order ever without your consent.)
  • You represent and warrant that any content you provide does not include anything to which you do not have the full right to grant such a license to us.
  • We take no responsibility and assume no liability for your content, including without limitation, any loss or damage to your content.
  • Please keep your own copy of your content, we are not responsible for loss or damage of it.
    You agree not to upload any files consisting of the following: material that could give rise to any civil or criminal liability; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights.
  • Please refrain from uploading anything that contains content that defames or vilifies any person, people, race, religion or religious group and/or is obscene, pornographic, indecent, harassing, threatening, harmful, depictions of graphic violence real or otherwise, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.

custom pad Production time

  • We start making your custom pad(s) as soon as we receive the order and payment.
  • We are closed Saturdays, Sundays & during our internally determined holiday schedule.
  • These days are not considered when calculating production time.
  • Production time does not include shipping transit time.

Account and Usage requirements

  • You must set up an account to place orders through this Website.
  • You must be of legal age to use our site, which is 18 years of age in most places.
  • You must provide a valid email address and any other information requested by us to complete your order.
  • You are responsible for maintaining the security of your account and password. We are not responsible for any loss that results from the unauthorized use of your username/password, with or without your knowledge.
  • You are responsible for all content posted and activity that occurs under your account.


You agree to indemnify, defend, and hold harmless X-raypad, its officers, directors, employees and agents, from and against any and all claims and expenses, including reasonable attorneys’ fees, arising out of or related in any way to use of the Website, violation of these Terms or the License Agreement, violation of any law or regulation (including but not limited to copyright, trademark, trade secret laws and regulations), or violation of any proprietary or privacy right (including but not limited to libel and publicity rights) by you and persons under your control, direction or authority.

Limitation of Liability.


Copyright and Trademark Policy

X-raypad respects the intellectual property rights of others. If you believe that your copyrighted work has been copied or posted on or through the Website in a way that constitutes copyright infringement or that the unauthorized use of your trademark has appeared on or through the Website, then please contact us and provide the following information:

  1. A description of the copyrighted work that you believe has been infringed;
  2. A description of what the allegedly infringing work is;
  3. A description of the location where the allegedly infringing work is located on the Website;
  4. An address and telephone number where you can be contacted, including an email address if possible;
  5. A statement that you have a good faith belief that the disputed use is not authorized by the copyright or trademark owner, its agent or the law;
  6. A physical or electronic signature of a person authorized to act on behalf of the copyright or trademark owner;
  7. A statement, made under penalty of perjury, that the above information in the notice is accurate and that the signatory is the copyright owner or is authorized to act on behalf of the copyright or trademark owner.


These Terms shall be governed by the laws of Hong Kong, without giving effect to its conflict of laws provisions. This is the case regardless of whether you reside or transact business with X-raypad in Hong Kong or elsewhere. Any dispute, claim or controversy between the parties relating to payment or performance of these Terms (excluding indemnity and intellectual property infringement claims which shall be subject to resolution in the courts) shall be resolved exclusively by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association then in effect, by one (1) arbitrator appointed in accordance with such rules. Judgment on the award rendered by the arbitrators may be entered into any court of competent jurisdiction. For any claim excluded from arbitration or otherwise subject to jurisdiction of the courts, you agree to submit to the personal and exclusive jurisdiction of the courts located within Hong Kong. The prevailing party in arbitration or litigation hereunder will be entitled to recover all reasonable attorneys’ fees and other expenses (in addition to statutory “costs” of litigation), including attorneys’ fees and expenses in connection with any trial, appeal, or petition for review. You agree to submit to the personal and exclusive jurisdiction of the courts located within Hong Kong. The United Nations Convention on the International Sale of Goods will not apply to any transactions under this Agreement.


The parties will at all times be and act as independent contractors. Nothing in these Terms will be deemed to create a relationship of partners, employer and employee, or principal and agent. No modifications to these Terms shall be binding unless in writing and signed by an authorized representative of each party. You may not assign or otherwise transfer your account or your order to anyone else without the prior written consent of X-raypad, which consent will not be unreasonably withheld. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall in no way be affected or impaired. The failure of either party at any time to require performance by the other of any provision of these Terms shall in no way affect that party’s right to enforce such provision, nor shall the waiver by any party of any breach of any provision of these Terms be taken or held to be waiver of any further breach of the same provision or any other provision. All waivers must be in writing. X-raypad shall be excused from liability for nonperformance or delay due to any cause beyond its reasonable control. This is the entire agreement between the parties with respect to all online product orders; provided, however, that if the parties have signed a separate written agreement, then those terms shall prevail over these Terms to the extent of any conflict.

Privacy Policy

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

How the Information is used

The information is used to enhance the vistor’s experience when using the website to display personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.


Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.