my-order-says-cancelled-but-i-already-paid

X-Raypad Questions › my-order-says-cancelled-but-i-already-paid
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devinmoscatello asked 3 months ago

I cancelled my Orders But they still got Charged on my card and i never got a conformation email. can a staff member pls email me for help this is my order. Order #171003 my other order wont even show up on the list but i still got charged Twice Pls Help!!!!

3 Answers
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Holly Kwang Staff answered 3 months ago

Hi, the notification is Order cancelled by customer. Order status changed from Pending payment to Cancelled. Please check.

devinmoscatello replied 3 months ago

will you guys take off the charge on my credit card sense I’m not getting anything i wanted my money back. i made 2 payments on the same card and account.

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devinmoscatello answered 3 months ago

will you guys take off the charge on my credit card sense I’m not getting anything i wanted my money back. i made 2 payments on the same card and account.

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Holly Kwang Staff answered 3 months ago

At present, there are no records. We will inform you of the results after the IT department inspects.